iQor, a provider of intelligent customer interaction and outsourcing solutions, has made available for download a podcast interview with Mason Argiropoulos, Chief Talent & Analytics Officer at iQor, conducted with Rich Hand, Director of Membership & Publications of the Contact Center Association.

The full podcast, titled “How iQor Uncovers Customer Insights to Generate Value,” is available at www.iqor.com.

In the interview, Mason and Rich discuss the value of Big Data to provide customer insights that drive better performance, improve the customer experience, and the bottom line. They also discuss ways in which organizations can capture data, analyze, and evaluate the best course of action to retaining customers, improving services, and delivering better experiences.

About iQor

Headquartered in New York City, iQor is a global provider of intelligent customer interaction and outsourcing solutions with 14,000 employees in 31 Centers of Excellence dedicated to understanding each customer’s DNA. Using data science and real-time analytics intelligence, iQor delivers extraordinary customer experiences that enhance revenue while promoting and protecting its clients’ brands. iQor specializes in providing data-driven, technology-empowered customer support and processing services in the consumer and commercial markets. For more information, please visit www.iqor.com.